Frequently asked questions about Afterpay
Afterpay is a service that allows you to make purchases now and pay for them in 4 payments made every 2 weeks without any interest.
Simply shop online or in-store (where available) and add items to your shopping bag and checkout as normal. At the checkout choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase.
It’s that easy!
Please note that all items in your shopping bag must be eligible for Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Afterpay can only be applied to purchases made on the retailer website or in-store (where available).
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before
the due date if you choose to do so.
Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.
Visit the retailer’s shipping page for more information.
Yes, transaction value limits apply to purchases made on the retailer website using Afterpay.
Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.
If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at email@example.com.
If you have any questions about your Afterpay account, please contact Afterpay directly via a web form