Replace a lost AirPod
Did you lose an AirPod or your Charging Case? You can buy a replacement for a left or right AirPod or the Charging Case. Your replacement will be new.
AppleCare+ for Headphones does not cover lost or stolen AirPods.
If one or both of your AirPods or Charging Case need replacement because of physical damage, you can replace each damaged item for an out-of-warranty fee.
If you have AppleCare+ for Headphones, you’ll pay only an AppleCare+ service fee per incident.
The Apple Limited Warranty covers a defective battery, but it doesn’t cover wear from normal use.
If your battery has a manufacturing issue and it's covered by our warranty, AppleCare+, or consumer law, we'll service it for no additional cost. If your battery issue isn't covered, we offer battery service for a fee.
If you have AppleCare+ for Headphones, it offers replacement coverage if your AirPod or Charging Case battery holds less than 80 percent of its original capacity.
AppleCare+ Service Fees
|AppleCare+ for Headphones
Make A Reservation For AirPods (2nd Generation) - Hardware Repair
When your device is no longer working, we are here to help. Make a reservation with us through Apple for service of your Apple product.Get Started
Getting your device ready for service
Before having your device serviced, you need to do these 3 things:
2. Have your Apple ID password ready. For some repairs, you'll need your Apple ID password to erase your device and turn off Find My iPhone.
3. If your iPhone needs battery service, have the battery percentage at 30% or less when you bring it in, if possible.