Accidental Damage
Accidental damage isn't covered by Apple’s Limited Warranty. Apple’s warranty is in addition to your existing consumer law rights.
If your AirPods or Charging Case get damaged accidentally, you can replace each damaged item for an out-of-warranty fee. If you have AppleCare+ for Headphones, you’ll pay only an AppleCare+ service fee per incident of $39.
Mail-in Service
There is the possibility that we may need to mail your device in to Apple's repair depot for service depending on diagnostics results. Repair turnaround time may take up to 10 days.
Before bringing in for repair
- You will need to know your AppleID and Password
- Bring any chargers and accessories that may be part of the issue