Accidental Damage
Accidental damage isn't covered by Apple’s Limited Warranty. Apple’s warranty is in addition to your existing consumer law rights.
If your Beats get damaged, you have the option to replace your Beats for a fee. If you have AppleCare+, it includes coverage for up to two incidents of accidental damage. Each incident has a service fee of $39 plus applicable taxes.
If you don’t have AppleCare+, you’ll pay an out-of-warranty fee, as shown.
Mail-in Service
There is the possibility that we may need to mail your device in to Apple's repair depot for service depending on diagnostics results. Repair turnaround time may take up to 10 days.
Before bringing in for repair
- Bring your proof of purchase
- Bring any chargers and accessories that may be part of the issue