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iOS Software Repair

iOS Software Repair

Choose a service below to get an estimate.

Data Backup

If you do not have an up to date backup at the time of checking in your device for service, a technician will assist with backing up the device to iCloud or a computer prior to repair. In the event that data loss occurs during repair, a technician will then restore the contents of the backup to the device.

Data Migration

A technician will set up your new or replacement device, and migrate all your data from your old device,  iCloud, or a backup made with a computer. After the data migration is completed, the technician will then assist with configuring apps, such as email, and assisting with personalizing settings.

Passcode Removal / Software Reset

A technician will restore your device using a computer. This process will erase all contents and settings from the device which are not previously backed up. You will need to know your Apple ID Password in order to set up the device again. 

Passcode Removal / Software Reset With Restore From Backup

A technician will perform the passcode removal or software reset process as outlined above. After the restore is completed, a technician will then assist you with restoring from either an iCloud backup, transfer content from another device, or assist with restoring from a backup that was previously made on your computer.

Speakers and Ports Cleaning

A technician will first verify the issue using diagnostics testing or visual inspection. A certified technician will professionally clean or remove debris or foreign material from the charging port, headphone port, speakers, or microphones.

Screen Protector Installation

Bring your own screen protector, and we will professionally install it for you. A $10+tax service fee applies. Free installation with purchase of Otterbox ScreenMachine screen protectors in-store. All other screen protectors are excluded from free installation.

Minimum Service Fee

If you do not proceed with a quoted repair, a minimum service fee of $25+tax will apply for diagnostics, consulting or troubleshooting sessions less than 15 minutes.

 

*Apple does not back these services and is not responsible for issues as a result of these services.
* Items NOT covered under warranty include, but are not limited to: troubleshooting software corruption and conflicts, data backups and recovery, dirty, dusty, or abused machines, third-party products and related software, printers, removal of objects from optical drives and other ports, and anything Apple considers to be physical, accidental damage, abuse, etc.

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General Repair Information

Warranty

The Apple Limited Warranty covers your iPhone and the Apple-branded accessories that come in the box with your product against manufacturing issues for one year from the date you bought them. Apple-branded accessories purchased separately are covered by the Apple Limited Warranty for Accessories. This includes adapters, spare cables, wireless chargers, or cases.

Our warranty is in addition to rights provided by consumer law.

Depending on the issue, you might also have coverage with AppleCare+. Terms and Conditions apply, including fees. Feature availability and options may vary by country.

If your situation isn’t covered, you’ll pay a fee. If the issue with your iPhone is ineligible for service, you might pay the full replacement value.

Check your coverage status

Read the Apple Limited Warranty (English)

Read the Apple Limited Warranty (French)

Look up consumer laws in your country or region (English)

Look up consumer laws in your country or region (French)

Guarantee

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan, whichever is longer. This is in addition to your rights provided by consumer law.

Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.

Read the Apple Repair Terms and Conditions (English)

Read the Apple Repair Terms and Conditions (French)

Read the Apple privacy policy (English)

Read the Apple privacy policy (French)

Repair Turnaround Time

While we aim to resolve most issues same-day, some repairs may take longer. If we need to order a part for your repair, you can expect your device to be ready for pickup within 5 business days. If we have to ship your device to Apple's repair depot, you can expect your device to be ready for pickup within 10 business days.

Delays beyond our control can occur, and the above estimates are not guaranteed, but provided as an estimated repair turnaround time.

Getting Your Device Ready for Repair

Before having your device serviced, you need to do these 3 things:

1. Back up your iOS device.

2. Have your Apple ID password ready. For some repairs, you'll need your Apple ID password to erase your device and turn off Find My iPhone.

3. If your iPhone needs battery service, have the battery percentage at 30% or less when you bring it in, if possible.

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