iPad Air - Hardware Repair Service
iPad Air - Hardware Repair Service
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General Repair Information
The Apple Limited Warranty covers your iPhone and the Apple-branded accessories that come in the box with your product against manufacturing issues for one year from the date you bought them. Apple-branded accessories purchased separately are covered by the Apple Limited Warranty for Accessories. This includes adapters, spare cables, wireless chargers, or cases.
Our warranty is in addition to rights provided by consumer law.
Depending on the issue, you might also have coverage with AppleCare+. Terms and Conditions apply, including fees. Feature availability and options may vary by country.
If your situation isn’t covered, you’ll pay a fee. If the issue with your iPhone is ineligible for service, you might pay the full replacement value.
Read the Apple Limited Warranty (English)
Read the Apple Limited Warranty (French)
Look up consumer laws in your country or region (English)
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan, whichever is longer. This is in addition to your rights provided by consumer law.
Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.
Read the Apple Repair Terms and Conditions (English)
Read the Apple Repair Terms and Conditions (French)
Repair Turnaround Time
While we aim to resolve most issues same-day, some repairs may take longer. If we need to order a part for your repair, you can expect your device to be ready for pickup within 5 business days. If we have to ship your device to Apple's repair depot, you can expect your device to be ready for pickup within 10 business days.
Delays beyond our control can occur, and the above estimates are not guaranteed, but provided as an estimated repair turnaround time.
We can service the battery in your iPad or Apple Pencil for a service fee. Our warranty doesn’t cover batteries that wear down from normal use. We'll test your iPad to see if it has a battery issue or a different power issue.
Your product is eligible for a battery replacement at no additional cost if you have AppleCare+ and your product's battery holds less than 80% of its original capacity.
If your iPad has screen damage, we can service it for a fee. Accidental damage isn't covered by the Apple warranty.
Screen damage is eligible for applicable coverage for accidental damage from handling with your AppleCare+ plan.
AppleCare+ Service Fees for iPad
Your country or region offers AppleCare+ for this product. AppleCare+ includes battery service coverage, which means your battery can be replaced at no charge if we test your product and its battery retains less than 80% of its original capacity.
AppleCare+ also provides coverage for accidental damage from handling, and each incident is subject to a service fee. Your AppleCare+ also offers Express Replacement Service.
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Apple-branded iPad keyboard
Learn more about AppleCare+ in Canada (English)
Learn more about AppleCare+ in Canada (French)
Getting Your Device Ready for Repair
Before having your device serviced, you need to do these 3 things:
2. Have your Apple ID password ready. For some repairs, you'll need your Apple ID password to erase your device and turn off Find My iPhone.
3. If your iPhone needs battery service, have the battery percentage at 30% or less when you bring it in, if possible.