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Bring your Mac in and one of our Apple Certified Mac Technicians will be there to assist you. We will diagnose your hardware issue, either by visually inspecting your device, running software based diagnostics tests, or open device testing. We will provide a quote prior to repairing your Mac indicating which components require replacement. If you proceed with the quoted repair, there will be no diagnostics fee charged. Diagnostics fees only apply for declined repairs that are out of warranty. Accidental damage is not covered by the Apple Limited Warranty and would be considered out of warranty.
We will connect your Mac with our specialized diagnostics tools to help isolate the hardware issue. We will provide a quick health check of all hardware and software. This diagnostic test can provide information regarding hard drive health, battery health, and ensure all sensors and components are working properly.
Some issues require that we open the device to perform internal tests on certain components. Some issues may be resolved after reseating cables or connections within the computer. Other issues such as liquid damage require open device diagnostics to determine the extent of liquid damage present on the internal components. If your Mac will not power on, we may need to perform a component isolation test to ensure we are finding the exact part which has failed, providing the lowest possible repair price needed.
If your Mac is covered by AppleCare+ and your issue is related to accidental damage such as a broken screen or liquid damage, there will be a flat rate fee for repair. For display or external enclosure damage, the cost would be $129, plus applicable taxes. For all other damage, the cost would be $379, plus applicable taxes.